Peter Handley's Blog - Latest Comments

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

Jane Bozier — Tue, 31 May 2016 07:26:00 -0000

I ordered from a company, who unfortunately use Yodel and was out when the parcel was delivered. I was left a blank card and after a lot of effort and time on my part and no human contact from yodel, what a difficult company to communicate with! I contacted the courier to say that I was away and no one would be in for delivery. I asked for the parcel to be taken back to the depot and I would arrange collection. An option on the blank delivery card. The courier said he would continue to deliver it as he could do what he wanted. He was very rude so I contacted the company and spoke to a person. I was assured that the parcel would remain in the depot fir a week and I would collect it myself when back from working away. Surprisingly when I got back there were delivery cards for everyday. I contacted yodel again and was assured that the parcel would be at the depot for me to collect. They could not account for the behaviour of the courier. Surprisingly after many reassurances from the company, the courier turned up on the Friday night with the parcel. He then shouted at me saying that he could do what he wanted and even if I complained the company would do nothing. He stood at my front door swearing at me. He walked away and then turned around again shouting and swearing at me as he walked back up my path. I shut and licked the door and contacted yodel. Well not surprisingly they have dine absolutely nothing in relation to this couriers abusive behaviour. He is still out there delivering parcels in his rude and abusuve manner. He had even delivered another parcel to me since! I no longer use any company that uses yodel and I urge you to do the same. I have today contacted yodel again, though their lack of customer care gives me little hope

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

Angry of Acton — Mon, 21 Mar 2016 07:06:12 -0000

You have to remember that you are a sub-species to Yodel drivers, and as far as they are concerned you do not deserve to be treated any better than something they have trodden in on the bottom of their shoes.

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

Angry of Acton — Mon, 21 Mar 2016 06:55:06 -0000

You should know by now that Yodel's incompetence is entirely your fault. Did you bother to sit outside on your doorstep for 8 hours in case the courier did not call? Did you pay a team of people to look out for vans coming down your street, and if they stop, running over to ask if the drivers work for Yodel? Could you be bothered to live at an address which is more convenient for their drivers to deliver to? If you couldn't be bothered to do all these thing, then, quite frankly, you don't deserve to receive deliveries form anyone.

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

Kate — Thu, 03 Mar 2016 11:18:11 -0000

UGH!! YODEL.

Seriously, Yodel are AWFUL to deal with, I will not order from anyone who uses them anymore, their customer service is shocking, their policies are designed to benefit themselves and they just seem to not care at all about their customers.

Below is my live chat transcript from this morning, after trying to speak with someone and before the email exchange I have now had with some girl in the 'escalations' team- also totally pointless, they give general responses and empty apologies. That's all, no actual resolution or specific demonstratable outcomes.

Yodel Chat transcript
Welcome to the Yodel live chat Service. An advisor will be with you shortly.
You are now connected with YODEL
YODEL: Welcome to Yodel Online. How can I help you today?
ME: 0844 755 0117 just puts me through to a machine which doesn’t recognise the info I am giving it and cuts me off
ME: I want to actually speak to someone
YODEL: YODEL: Hello XXXX
YODEL: Do you have your parcel tracking number to hand so that I can look into this further for you?
ME: order number is XXXXX ref is XXXXX
YODEL: Thank you.
YODEL: Please could you confirm the full name and address that should be on your parcel?
ME: dispatch Feb 25th
YODEL: Thank you.
ME: XXXXXXXXX ADDRESS & NAME XXXXXXXX
YODEL: Thank you.
YODEL: Can you give me a minute or two to look into this for you?
ME: sure
YODEL: XXXXXXXX is your parcel number and the tracking shows the parcel was delivered on the 1st
ME: yes it was
ME: to a completely wrong address
YODEL: Do you not have the parcel then?
ME: I do now! Thanks to the lady calling me (on my mobile which is printed on the front of the parcel by the way) and WE had to go and arrange to collect it.
ME: thank goodness she was a kind person and not someone who just decided to steal it
YODEL: I am sorry to hear that XXXXX.
ME: why was my parcel delivered to a completely wrong address AND your delivery driver allowed a stranger to sign for and collect it??
ME: the address printed on the package is correct
YODEL: I am sorry to hear this XXXXX, I will pass this onto the depot manager to ensure that it doesn't happen again for you.
ME: that’s it? it won’t happen again because quite frankly I won’t be using yodel again. That’s really not good enough and quite frankly you don’t sound like you are that concerned
YODEL: I am sorry to hear you feel that way XXXXX. This will be being passed onto the driver’s manager to ensure that it doesn't happen again.
ME: as an example of customer service that really is shocking. Totally wrong address, you allowed a completely random person to sign for it and basically showed a total lack of concern over my parcel and its safe delivery
ME: I’m pretty sure that’s what yodel are supposed to do as a business
YODEL: I can understand that this frustrating for you XXXXX and I am sorry to see any inconvenience this has caused you.
ME: and that’s it? Thanks for the feedback?
YODEL: I completely understand your frustration with this. I have fed all of your comments back to the driver’s manager who will look into this for you. As this is a private discussion between them, I am unable to disclose any information that is discussed as this is between the driver's manager and the driver. Again, I do completely understand where you are coming from and I am sorry to hear of what has happened.
ME: so I assume yodel has a process for customer feedback? There is a timescale and anticipated date when you can feedback the outcome of the driver’s managers investigation to me is there?
YODEL: I am unable to disclose any information that is discussed as this is between the driver's manager and the driver
ME: so what is yodels feedback policy for customer complaints?
YODEL: If you would like to raise the complaint yourself you would need to contact the team at Talktous@sm.myyodel.co.uk.
ME: that’s not a feedback policy, that’s a method of raising a complaint- what I am asking you- is now that YOU have raised my complaint with the drivers manager how will you provide me with feedback about the outcome of my complaint?
YODEL: You wouldn't get feedback from this unfortunately. If you would like to raise the complaint yourself and be contacted in regards to it you would need to email the team at that address.
ME: would have been good to know that the start with then I needn’t have wasted your time or mine with this entire chat transcript- which I don’t really understand the point of if there is no outcome?
YODEL: Is there anything else I can help you with today?
ME: you haven’t really helped so far- tell you what, ill email someone. Cheers, YODEL.

I won't post the email therad as it will just raise your blood pressure.

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

Christine — Wed, 24 Feb 2016 06:52:46 -0000

3 years on and Yodel are still as bad. How on earth does this firm stay in business? I was told my delivery would be here Monday (dispatched last Friday) but nothing arrived. I chased the retailer and by Wednesday they were able to give me a tracking number which, surprise surprise - is not recognised on the tracking system. On calling the seller again I was told that their Yodel tracker showed delivery on 24th Feb or before. Nothing on 23rd so this morning I web chatted with them and was told they have no record of my parcel!
I've spoken again to the seller who is very helpful at the moment and has contacted Yodel. Now waiting for their response. The seller did say however that the account manager for Yodel had told him that just because it couldn't be found on their system doesn't mean it isn't out for delivery as the drivers sometimes don't scan the parcels before loading them (!) So all that to say I'm set for a 4th day of not just staying at the house but lurking around the front door area as they seem to try and avoid finding somebody in if they possibly can. Do we assume they get paid if they've just left a card ie tried to deliver?

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

EM — Fri, 05 Feb 2016 06:20:05 -0000

This company is absolutely rubbish. So infuriating!! Their drivers lack common sense, have not initiative whatsoever. I ordered a phone through Tesco online, who uses this bullshit low grade company (didn't know at the time otherwise I would have followed your format Helen) was given a delivery time between 12-2100hrs delivery slot. Needless to say I waited in ALL day, sitting by my front room window and guess what? Didn't see a yodel van appear. Called their customer service line, but this is just automated messages. So you had to use Live Chat at 6.30pm to communicate with someone equally as dumb as the drivers!! I still had 2.5hr time-frame left in which my parcel could have be delivered. Asked for the driver to come back, was told he doesn't work after 7pm. Jokes!!! All they could suggest is that the driver would...TRY again tomorrow. Blood pressure rising...trying to stay calm....and breathe..... Not sure whether I will get the phone I ordered since Tuesday which was suppose to be Next Day Delivery.
I agree with you all...find out if Yodel will be delivering, if they are...don't buy!

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

Socrates Konissis — Fri, 13 Nov 2015 16:31:33 -0000

Virginmedia use Yodel as well!!!!!! I have had my wireless router go on endless journeys to and from Virgin, the Yodel depot and my house for past couple of weeks, all the time trying to get in touch with a driver who's mobile keeps on asking me to press "1" and he'll get back to me (and never has done...ever!) and webchatting with Yodel Customer 'care' who can't seem to get in contact with their own driver or their depot either!!!! All I ever get is empty promises and the great big runaround! The only reason all these companies use Yodel is because Yodel have obviously undercut everyone else who actually do a decent job of delivering stuff and the various companies we use obviously don't give a flying F**k about us, or whether we get inconvenienced or even if we actually receive what we've paid for!
I am calling Virginmedia 2moro and I'm going to ask them one question, 'Do you really want to lose my £120/month because of Yodel, or are you going to use a proper company to send it out with?'. Because I am quite literally sick and tired of dealing with these bunch of bananas! I have already cancelled several ebay purchases because they insisted on using Yodel even though I am more than willing to pay the extra money to actually have my purchase delivered! One Major eBay user actually told me that he had negative feedback quadruple since changing over to Yodel and he moved back to donkey mail right away as they were quicker and more reliable!
By the way: I just love the way their web site has a help section with 3 items in it and none of them actually being anything to do with complaints or how to make one! They wouldn't do anything else if they actually advertised a complaints email! AND THEY KNOW IT!

***UPDATE***
I know this is an old discussion but it seems people are still posting to it all these years later, and Yokel are still the worst delivery company in the UK! I contacted Virginmedia today and told them to send me my new router via any Royal Mail or any other method and at first they refuse making excuses but after I threatened to close my account right there and then, they said that it would be possible to send one out to me via Royal Mail after all. The chap I spoke to as much as admitted that Yokel are terrible and that they are getting a lot of complaints regarding them but he was just a grunt (I don't mean that in a bad way, he was quite helpful!), the big bosses who make the decisions and decide who to use obviously don't care about how long it takes for their equipment to arrive as long as it does eventually! If there was any real alternative to Virgin in my area I would leave them on principal but as it is, I would rather have a reliable internet and TV service! :/ I will be writing to Virgin as well however because I am sick to death of Yokel and I want Virgin to know and share some of the grief! :) Hope you all managed to get your deliveries and thank you for allowing me to share my story.

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

Elaine Barrie — Mon, 26 Oct 2015 09:35:12 -0000

Having so much trouble contacting yodel. Cannot find an email address anywhere. Plenty of phone numbers at extortionate rates. Even then, cannot get to speak to a human being. All I have done for my sins is return a faulty item I purchased. No-one has seen parcel since collection at my home and seller refuses to give me refund unless I sort it out with Yodel. Fat chance. Never again. Talk about lessons learned, this one just cost me £85.00. Elaine.

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

Actone Pro — Thu, 08 Oct 2015 13:25:53 -0000

Scam on Insurance

Yodel lost my parcel , I paid £70.00 for extra compensation - had to prove it was not delivered , they did not have to prove they had not delivered it even though they sent an email saying they had lost it, had to send them prove of my bank account to say my item was worth £70.00 - surley if I insure it for £70.00 I have paid my premium and if they admit losing it wht do I have to prove it was not delivered -

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

Joan Timmins — Thu, 02 Oct 2014 09:06:33 -0000

I have just received a parcel ( left in shed) as instructed if i wasnt at home. The delivery man has left the parcel "in shed" when i went to retrieve it the dozy b***** had only broken the handle of the roof . a little note through the door apologizing would have been decent ......Prob been in too much of a hurry as usual !!!! they knock on your door and then push a note through saying NO ONE IN. Duuuh!!! they,v gone in 3 sec of knocking. Rant over but i am making a complaint although after reading some statements on hear am wondering if its worth it !!

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

Helen Dewdney — Wed, 06 Aug 2014 04:42:13 -0000

Not always about poor couriers - it's about damn poor administrative processes too.

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

Helen Dewdney — Wed, 06 Aug 2014 04:40:22 -0000

It is by far the worst delivery company out there I believe. I get asked about deliveries all the time and Yodel are right up there as the worst offenders. However, remember that your contract is with the retailer and NOT the delivery company so your refund must come from them. A retailer may well you try and fob you off with "It's the delivery firm" Wrong. It is the retailer that has not supplied your goods so demand repayment from them under the amended sales of Goods act 1979 and also the Consumer Rights Directive 2013. The retailer can then get the money back from Yodel for not adhering to their contract. That's not your problem. Let the retailer do the work, it is them to whom you have paid money after all. even if the retailer tries to spout rubbish about your delivery is a separate contract to the purchase I'd go for The Consumer Protection from Unfair Trading Regulations 2008 :)

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

HanzaJ103 — Wed, 22 Jan 2014 12:43:48 -0000

THIS is how I got my parcel - and with the weather being awful on the day they STILL didn't knock before putting it over the back gate. My Mum was there at the time so she would know and she had to open the parcel to see if the book I ordered were ok. They got lucky and not sticking together HOWEVER I am NOT happy - do NOT order from Yodel ever. Gonna look into delivery options VERY carefully for now on!!!

Re: 2012 – A Digital Marketer (badly) Singing All Over Europe

Alessio Madeyski — Thu, 26 Dec 2013 00:18:26 -0000

nope, unfortunately. @Peter Handley and I are too far away these days.

Re: 2012 – A Digital Marketer (badly) Singing All Over Europe

Gordon Campbell — Wed, 25 Dec 2013 11:06:28 -0000

Did your wish come true Allesio? I fancy doing a wee rendition of 500 miles with him.

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

tiff — Fri, 01 Nov 2013 07:12:42 -0000

This company's performance is so poor. I waited a whole day for a parcel that never arrived. They said they came and left a card which was a lie. They were supposed to make the delievery on Wednesday, its friday and am still waiting, no apologise whatsoever and no acknowledgment of my complaints. Why argos has decided to start using this ill reputable company beats logical reasoning.

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

Sophie Kean — Wed, 16 Oct 2013 09:03:54 -0000

I will ensure i never buy another item that uses this company again.

Did not make 3 delivery attempts. Sister was in the house one day, and out for the 2days i was working away. Received two missed delivery cards, and was in the house on a friday and no one came AT ALL.

Company is unhelpful and refused point blank to redeliver when i finally called them Who cares that i work, they didnt do the 3 delivery attempts, that is a birthday present, or the depot is AGES away from my house and i cannot get there and back with a large and heavy box, no car and serious back issues. Have had to arrange for a family member who drives to come get the package, never mind the fact she lives no where near here and will be at least a 30 min drive in and 30 mins back.

Automated system for the one and only phone number provided on the card is as useless as the company. Wouldnt have even given them 1 star as they clearly didnt do the job.

What kind of delivery service cannot redeliver a parcel?

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

Frankz — Wed, 18 Sep 2013 10:48:55 -0000

You are definitely not alone. More companies should use this badge to show their customers they care about them and that they will not send out your goods via Yodel:
http://hdnl.wordpress.com/2...

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

Richard Easton — Wed, 11 Sep 2013 14:29:54 -0000

Not only in deliveries do Yodel fall short.

I had an urgent
package for collection. I was told that collections were between 0800
and 1700. When after awaiting all day nothing had happened at 1630 I
rang the call centre to check. I was told that an attempt had been made
to collect but was unsucessful. This was a LIE. From 0700 that
moring I had workmen at the front of the house changing doors etc. I
worked all day in my garage overlooking the road, and I have a CCTV
that can see all traffic coming into the close. The van never entered
the close yet alone attempt to collect the package.

If you want service go else where.richard

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

wes — Fri, 30 Aug 2013 15:16:21 -0000

they are awful. i dont understand why they cannot just call me upon delivery or have some form of communication...useless and i like you will always ask where i order from who there courier is

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

ntb — Sat, 15 Jun 2013 08:06:51 -0000

I believe it is FAMAC who changed to yodel. we still have HDNL here

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

Ruth Cross — Fri, 05 Apr 2013 09:43:20 -0000

We are having a similar nightmare with Yodel, whose driver claimed he delivered two packages containing a mobile phone in each to our door, but in reality only delivered one. Yodel now say they accept one signature for two separate parcels or consignments each with their own number. Talk about open to fraud and theft! There word against ours - and now we can't cancel the contract either as we don't have a phone to return - wonderful!!

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

bloggg — Wed, 20 Feb 2013 21:15:43 -0000

What I started to
do is complain to companies who i shop from to not use yodal or I and my network will choose alternative

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

Peter Handley — Mon, 18 Feb 2013 03:09:57 -0000

I hope it arrives on schedule, Yodel have been slightly more reliable for me the last couple of times they've delivered here.

Re: Yodel Delivery Problems – Do I Really Want To Carry On Purchasing Online?

Elle Briggs — Mon, 18 Feb 2013 03:04:41 -0000

Yodel also supply for argos, specifically the ebay site anyway. i have ordered something from them and are expecting it to arrive tommorrow